We follow a NO REFUND POLICY
Exception to above :
Refund claims will only be entertained if the client requests cancellation or refund of fees within 24 hours of making payment or processing of their application by our expert team, whichever occurs earlier.
In such cases, the refund amount will not exceed 50% of the amount paid by the client.
Note: According to our company's policy, the determination and initiation of refunds require 12 - 15 working days. Once the refund is initiated, it may take the bank an additional 5 - 7 working days to credit the refunded amount to the client's bank account.
The submission of an application on our website by the client serves as proof that the client has agreed to all the Terms & Conditions, including the Refund Policy, outlined on our website.
Decision on refunds taken by our company shall be final & binding upon the client.
For Clarification of Doubts, Few situations have been enumerated where NO Refunds will be Allowed :
1) Cases of Non Delivery of Services
Non delivery of services due to :
a) Any deficiency in document or incomplete documents, or Wrong Documents (For Ex : Valid Water Testing Report from NABL Lab Not submitted, Valid Import Export Licence not provided, Prescription uploaded in place of Medical Fitness report).
b) Any wrong information provided in application (For Ex : Wrong Turnover mentioned - Client’s Turnover is more than 12 Lacs, But client has suppressed that fact & mentioned lesser Turnover in application, Physical Shop does not exist at the given address),
c) Wrong Application submitted (applied for Basic Registration instead of State Licence, FSSAI Laws required client to apply for State / Central Licence but client had applied for Basic Registration)
d) Not sharing of OTP (ONE TIME PASSWORD) – OTPS are sent on the client’s Registered Email Address and / Mobile Number to ensure authenticity of the Applicant. If any client refuses to share OTP Sent on the Email / Mobile that will make it impossible for us to deliver services. Such Cases will be treated as NON Cooperation from the client & NO Refunds will be allowed in such cases.
e) Any application is rejected by the competent authority. Applications are Rejected by the proper office only where :
• Client has not complied with requirement under FSSAI Laws.
• Client does not meet Registration Requirements.
• Misinformation provided by the client in the application.
• Where Food officer is in has some information / visit report in the possession of Food Officer.
• Where wrong application has been applied by the
• Where client had applied for any Licence in the past & the same was declined by the Officer.
• Where client had, in the past made some contravention under FSSAI Laws.
• And many other situations which arise from time to time.
In the event of rejected applications, it's important to note that there is no lack of performance on our part. The filing of applications is conducted by us based on the details/documents provided by the client, but applications may be rejected by the officer for various reasons. None of these reasons are attributable to us. Therefore, the company reserves the right to provide no refund in cases of rejected applications.
Any other deficiencies or lack of cooperation from the client's side, which makes it impossible for us to deliver services, will not be considered a failure of service delivery from our end. Instead, such cases will be treated as non-cooperation from the client's side, and no refunds will be allowed in such instances.
2) Cases Where Delivery Of Certificiates Is Delayed
It shall be noted that we are solely responsible for filling your applications with FSSAI Department. Processing of the application and generation of final certificate is at the descrition of the proper officer.
In general Turnaround time (TAT) For genration of final certificate is given bellow:
a) Basic Registration (25 -40 Working Days *)
b)State Licence (30 - 60 Working Days *)
c)Central Licence (45 - 60 Working Days *)
The above turnaround time is indicative in nature. Certificate generation may occasionally exceed the normal timeframe. No refunds will be permitted based on claims for delayed delivery.
Working days excludes all saturdays, sundays and all bank holidays.
Note: By submitting their application on this website, the client freely consents to and accepts all terms & conditions, including the refund policy.